We are an independent, transparent and service focussed Owners Corporation Management business.
We manage complex and high-end buildings with resident amenities and a mix of owner occupiers and discerning tenants.
There are 4 aspects of our service that separates us from others:
We manage complex and high-end buildings with a mix of residential and commercial owners and residents. This wide range of expertise means we have the ability to deal with the complex problems that arise today.
With increasing building and regulatory complexity it's difficult for an Owners Corporation to be run by the traditional model of a single person who has the experience to solve all issues. That's why we combine our highly experienced senior OC Managers with teams dedicated to specific fields that can be drawn on to solve key problems as they arise.
We have a dedicated Financial team with the expertise to not only quickly understand your buildings financials, but plan the best way forward.
Managing the maintenance of a building is complex so we established our own Building Services team with the experience to deal with issues like major defects, cladding and compliance.
We bring an institutional approach and style to Owners Corporation Management. We are ethical, transparent, service oriented, flexible, thorough and committed. Our focus is working with Owners Corporation Committees who genuinely care about the on-going management of their buildings.
Our many years of experience have taught us that if you plan ahead you reduce the number of issues and improve customer satisfaction. That’s why we have developed specific systems that combine Active OC management with clear policies & procedures.
The secret to being proactive is utilising our processes, procedures, policies and guidelines in the management of our buildings. This allows us to efficiently provide comprehensive OC management services and to minimise future issues. These also assist with issues like resident management, Air BnB tenants: maintaining registers, breaches and on-charging costs.
We have language capability in Mandarin and Cantonese, which is extremely useful to assist with both written and verbal communications with residents and owners
Our approach to OC management is best described as active, combining traditional communication methods with state of the art technology to provide the right guidance to committee's on all OC matters and decisions. This ensure's the committee's we work with are not only informed and aligned on the status of key tasks, but supportive of the plan moving forward.
We deliver real-time online access to key information so everyone understands their building’s status. We utilise specialist task management software, Owner Portals, digital forms, online ballot systems and individual building websites to speed up communication and make us easy to work with.
We have a fixed price structure that clearly outlines our fee’s and charges so you can budget with confidence an no surprises.
We maintain full independence and therefore don’t have hidden arrangements with suppliers. Our independence means we focus on selecting the right contractor for the right job and provide the best value for money.
In our many years of experience managing buildings we have found that an engaged and active community is the key to a great building culture and reputation. This is why this is a specific area of focus.
We work closely with OC Committees on initiatives to help establish a sense of community around the buildings, and on communication programmes to educate residents on rules and expectations.